Hi spiregrain, indeed, we do not share OSM accounts between users at TomTom or partners working on our behalf, each user sets up and is assigned that single account.   However, I fully understand how you would have got the notion that accounts were shared given the response to your comment stating that the user was no longer with us, yet the response to you was from the departed user’s account.  That was a mistake by the person who sent the response and additional checkpoints have been put in place to prevent this mishap going forward. Best regards.  